Product Support Expert

4 weeks ago


Hyderabad, Telangana, India IGT Full time
Responsibilities

The Product Support Representative is responsible for delivering exceptional customer service by responding to product inquiries via various channels.

  • Resolve customer concerns related to product installation, operation, maintenance, and compatibility.
  • Utilize strong interpersonal skills and technical product knowledge to address customer-centric activities.
  • Troubleshoot issues with malfunctioning equipment and software applications, providing corrective action.
  • Document customer information and recurring technical issues to support product quality programs and development.
Qualifications

Requirements include a High School degree or equivalent, with an associate's degree preferred.

  • 1-2 years of related experience is required.
Keys to Success

Key attributes for success include building collaborative relationships, decision-making, driving results, fostering innovation, personal energy, and self-leadership.


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