Product Support Expert
4 weeks ago
The Product Support Representative is responsible for delivering exceptional customer service by responding to product inquiries via various channels.
- Resolve customer concerns related to product installation, operation, maintenance, and compatibility.
- Utilize strong interpersonal skills and technical product knowledge to address customer-centric activities.
- Troubleshoot issues with malfunctioning equipment and software applications, providing corrective action.
- Document customer information and recurring technical issues to support product quality programs and development.
Requirements include a High School degree or equivalent, with an associate's degree preferred.
- 1-2 years of related experience is required.
Key attributes for success include building collaborative relationships, decision-making, driving results, fostering innovation, personal energy, and self-leadership.
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Product Expert
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Customer Support Expert
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Product Development Expert
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Customer Support Expert
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Software Support Expert
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Global Admissions Expert
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Abinitio Support Expert
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Customer Support Expert
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Product Support Specialist
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Customer Support Expert, Blackbaud India
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Global Technical Support Expert
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Product Management Expert
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AWS IoT Java Full Stack Engineering Leader
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Digital Product Development Expert
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