Customer Service Representative

2 weeks ago


Pune, Maharashtra, India DBS Bank Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at DBS Bank. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our clients, handling queries and resolving issues in a timely and professional manner.

Key Responsibilities

  • Handle customer inquiries and resolve issues via phone, email, and live chat
  • Provide accurate and timely information to customers regarding banking products and services
  • Work closely with internal teams to resolve complex customer issues
  • Meet and exceed customer satisfaction targets
  • Stay up-to-date with banking regulations and policies

Requirements

  • Minimum 3-5 years of banking experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong knowledge of banking products and services

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

DBS Bank Culture and Behaviours

  • DBS is committed to building a culture where all employees are valued, respected, and their opinions count
  • We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment


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