Customer Service Representative
2 weeks ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at DBS Bank. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our clients, handling queries and resolving issues in a timely and professional manner.
Key Responsibilities
- Handle customer inquiries and resolve issues via phone, email, and live chat
- Provide accurate and timely information to customers regarding banking products and services
- Work closely with internal teams to resolve complex customer issues
- Meet and exceed customer satisfaction targets
- Stay up-to-date with banking regulations and policies
Requirements
- Minimum 3-5 years of banking experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong knowledge of banking products and services
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
DBS Bank Culture and Behaviours
- DBS is committed to building a culture where all employees are valued, respected, and their opinions count
- We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment
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