Marathi/ Malayalam Language Customer Support Specialist

1 week ago

Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to Marathi or Malayalam-speaking customers via phone, email, or chat.

Key Responsibilities:
  • Provide exceptional customer service to customers via various channels.
  • Address customer queries, complaints, and requests, ensuring timely and effective resolution.
  • Communicate product/service information and troubleshoot issues in the native language of the customer.
  • Document customer interactions, feedback, and complaints in our system.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Work with cross-functional teams to address complex customer concerns and escalate issues when needed.
  • Maintain a positive and professional attitude while handling customer interactions.
  • Process customer orders, refunds, and exchanges as required.
  • Promote additional products or services when appropriate based on customer needs.
Requirements:
  • Excellent communication skills in Marathi or Malayalam and English.
  • Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Proficiency in CRM software and other tools used in customer service.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.

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