Enterprise Storage and Backup Specialist

2 weeks ago

Gurgaon, Haryana, India Expertia AI Full time
About the Job

Expertia AI is seeking a highly skilled Storage and Backup Operations Engineer to join our team. As a key member of our IT department, you will be responsible for providing level 2 operations support to our clients' network, storage, and backup environments.

Main Responsibilities:

  1. Administer, maintain, troubleshoot, and support large complex multi-platform storage environments, including fiber channel SANs with multiple directors, servers, storage frames, and enterprise backup technologies.
  2. Perform root cause analysis for major issues and provide workarounds to ensure business continuity.
  3. Identify, analyze, and resolve problems specifically on storage, backup, and cross-platform environments.
  4. Change Management: Prepare implementation plans, rollback plans, and test plans, risk and impact analysis for critical or complex changes.
  5. Participate in CAB meetings as needed and assist the change manager in techno-operations decision processes.
  6. Assist in creating processes and procedures required for service delivery.
  7. Perform routine, planned, and emergency maintenance (change planning and implementation) of storage data center equipment.
  8. Identify single-point-of-failure and plan to mitigate the same.
  9. Fulfill critical or complex service requests.
  10. Availability and capacity planning and management: track uptime and capacity utilization of storage systems and publish reports to management.
  11. Execute additional tasks given to meet internal IT projects' milestones and willingness to put additional hours when required.
  12. Ensure all services are delivered as per agreed SLAs/OLAs, quality, and scope.
  13. Update and close tickets, update documents (such as handover documents, root cause analysis, analysis, and recommendations to reports, post-incident reviews) in a timely manner with high quality.
  14. Communicate with and log calls with vendors or 3rd parties where necessary to resolve issues related to storage technologies.
  15. Train, oversee tasks executed by junior members, and stand in for them if needed.
  16. Suggest, influence, and implement improvements in the environment (such as issue optimization, automation, streamlining processes, etc.), thereby contribute to the improvement of overall operations delivery and client satisfaction.

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