CMDB Developer

3 weeks ago


Pune, Maharashtra, India Smith+Nephew Full time
Job Title: CMDB Developer

We are seeking a highly skilled CMDB Developer to join our team at Smith+Nephew. As a CMDB Developer, you will be responsible for designing, implementing, and governing the Configuration Management Database (CMDB) and Discovery capabilities based on ServiceNow leading practices.

Key Responsibilities:
  • Contribute to the development and maintenance of ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, ServiceNow IT Service Management (ITSM), and Software Asset Management (SAM).
  • Implement technical solutions to ensure the CMDB remains healthy and accurate.
  • Define and document policies, standard procedures, training, knowledge articles, and other supporting documentation.
  • Perform and/or lead analysis, re-engineering, and work process improvement activities for Configuration Management/CMDB & Discovery.
  • Facilitate Configuration Item review and audits to ensure accuracy and completeness of configuration items.
  • Identify Discovery issues and work closely with the Infrastructure team for resolution.
  • Process new software requests from all employees globally, coordinating with the team and evaluating requests against the software catalogue.
  • Coordinate security and compliance assessments of requests for new software/non-standard software, working with relevant IT, risk management, and compliance teams.
  • Issue requests for Quote and coordinate software purchases, leading and optimizing the utilization, software licenses, and disposal of end-user software.
Requirements:
  • Bachelor's or equivalent experience or Master's degree in Information Technology or relevant.
  • Minimum 4 to 5 years of experience working with software requests, licensing, and licensing databases.
  • 3+ years of practical experience in ITIL Process Management, preferably Configuration Management and Software Asset Management.
  • 3+ years of experience understanding the architecture and foundational aspects of the ServiceNow platform.
  • Ability to work independently and take decisions where vital within the scope of the role.
  • Responsibility of quality for delivered process, inputs for audits, reaching targets on service and organizational level.
  • Interpersonal skills, superb communication, collaboration, and relationship building and collaborator engagement skills.
  • Travel Requirements: < 10%

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