
Technical Innovation Leader
2 days ago
Customer Experience and Business Trends is seeking a highly skilled Technical Program Manager to drive world-class experiences for our customers.
Key Responsibilities:
- Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience.
- Integrate technology and strategy by understanding complex technologies and customer use cases across various customer personas and product categories.
- Stay up to date on customers and future customer trends by continuously absorbing and sharing knowledge about the latest product and scientific developments related to GenAI.
- Identify opportunities to leverage artificial intelligence and machine learning to enhance and personalize customer experiences.
- Develop prototypes, automate processes, and validate hypotheses using coding skills.
The organization is dedicated to deeply understanding and improving customer experience globally. We strive to stay ahead of the curve in terms of innovation, creativity, and technological advancements.
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