Seller Support Associate

2 days ago

Bengaluru, Karnataka, India beBeeSellerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

This role involves acting as the primary point of contact between Amazon and our Sellers. As a Seller Support Associate, you will be responsible for providing timely and accurate operational support to Sellers who sell on Amazon stores.

The ideal candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for this role. You will address Seller issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases.

Key Responsibilities:

  • Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
  • Resolve complex queries from Sellers leveraging strong critical thinking and decision-making skills
  • Provides exceptional service to Sellers, building trust and strengthening relationships through empathy, active listening and rapport building.
  • Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Sellers effectively
  • Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Sellers: understands, paraphrases, and prioritizes SP's needs, then provides appropriate solutions.
  • Consistently delivers on Seller experience and efficiency (quality/productivity) goals,
  • Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Seller service
  • Actively seeks solutions through logical reasoning and data interpretation independently.
  • Fosters a positive and cooperative team environment.
  • Demonstrates Enthusiasm for learning and commitment to continuous improvement

Required Skills and Qualifications:

  • College Graduate
  • Fluent in English language1 (basis requirement) with written and verbal communication skills
  • Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
  • Typing skills of 30 words per minute with an accuracy of 93%

Preferred Qualifications:

  • 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment
  • Business acumen in areas of e-commerce and retail is advantageous.

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