Customer Service Representative

3 days ago


Hyderabad, Telangana, India Right Fit Resources Full time
Job Summary

Right Fit Resources is seeking a Customer Service Representative (Inbound) to join our team at IDFC FIRST BANK. As a key member of our customer service team, you will be responsible for handling inbound calls from customers, providing them with assistance, and resolving their queries. You will work in a fast-paced environment and be required to maintain a high level of customer satisfaction. We are looking for a candidate who is able to communicate effectively in English and Hindi, and has strong interpersonal skills. This is an excellent opportunity for freshers to kickstart their career in the banking industry.

Key Responsibilities

* Handle inbound calls from customers and provide them with assistance
* Address customer queries and resolve issues
* Maintain a high level of customer satisfaction
* Adhere to IDFC FIRST BANK's policies and guidelines
* Ensure accurate and timely documentation of customer interactions
* Collaborate with team members to achieve targets
* Stay updated with IDFC FIRST BANK's products and services

Requirements

* Excellent communication skills in English and Hindi
* Strong interpersonal skills
* Ability to handle pressure and work in a fast-paced environment
* Good problem-solving and decision-making skills
* Basic knowledge of banking products and services
* Attention to detail and accuracy in documentation
* Good computer skills
* Ability to work as part of a team
* Willingness to learn and adapt


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