Expert ServiceNow Architect Wanted

6 days ago

Bengaluru, Karnataka, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,25,00,000
Job Description:

The ideal candidate will be responsible for designing and implementing scalable ServiceNow Customer Service Management solutions. This role requires expertise in the CSM module and a deep understanding of enterprise customer service processes.

  • Lead end-to-end design of ServiceNow CSM solutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management, and Field Service Management.
  • Collaborate with business stakeholders, product owners, and technical teams to translate requirements into robust technical solutions.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8+ years of experience with ServiceNow platform including 3+ years in an architect role.
Benefits:

This role offers the opportunity to work onsite at Bangalore/Hyderabad.

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