
Email Support Specialist
4 days ago
Job Title:
Email Management Team
About this role:
- We are seeking a highly skilled professional to join our team as an Email Manager.
- The successful candidate will be responsible for managing and responding to customer emails in a timely and efficient manner.
Main Responsibilities:
- To manage and respond to all customer emails received by the team.
- To identify and escalate complex or sensitive customer issues to senior management or other relevant stakeholders.
- To ensure that all customer interactions are handled professionally, efficiently, and with a high level of service quality.
Required Skills and Qualifications:
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
- Ability to work well under pressure and meet deadlines.
- High level of integrity and discretion when handling confidential information.
Key Performance Indicators (KPIs):
- Timely response to all customer emails.
- High levels of customer satisfaction.
- Low levels of complaints or escalations.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
About Us:
We are a leading organization in the industry, known for our commitment to excellence and innovation. We offer a dynamic and supportive work environment, where employees can grow and develop their careers.
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