Email Support Specialist

4 days ago


Mumbai, Maharashtra, India beBeeCustomerService Full time

Job Title:

Email Management Team

About this role:

  • We are seeking a highly skilled professional to join our team as an Email Manager.
  • The successful candidate will be responsible for managing and responding to customer emails in a timely and efficient manner.

Main Responsibilities:

  1. To manage and respond to all customer emails received by the team.
  2. To identify and escalate complex or sensitive customer issues to senior management or other relevant stakeholders.
  3. To ensure that all customer interactions are handled professionally, efficiently, and with a high level of service quality.

Required Skills and Qualifications:

  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work well under pressure and meet deadlines.
  • High level of integrity and discretion when handling confidential information.

Key Performance Indicators (KPIs):

  • Timely response to all customer emails.
  • High levels of customer satisfaction.
  • Low levels of complaints or escalations.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.

About Us:

We are a leading organization in the industry, known for our commitment to excellence and innovation. We offer a dynamic and supportive work environment, where employees can grow and develop their careers.



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