Technical Solutions Expert

7 days ago

Davangere, Karnataka, India beBeeSupport Full time US$ 35,000 - US$ 55,000
Job Opportunity:L1 Field Support Engineer in Abu DhabiJob Description:

Seeking an experienced IT professional to provide technical support and expertise across various organization levels.

  • Install, configure, and troubleshoot hardware, software, and network-related issues while ensuring minimal disruption to business operations.
  • Provide on-site and remote support for desktops, laptops, printers, and peripherals.
  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).

Key Responsibilities:

  • Manage user accounts, access rights, and group policies in Active Directory.
  • Ensure seamless connectivity between LAN, Wi-Fi, VPN, and IP telephony.
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
Preferred Qualifications:
  • Bachelor's Degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are beneficial.
Requirements:
  • 3-5 years of experience in IT end-user support or desktop support.
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
  • Experience with Active Directory, Outlook/Exchange, and remote support tools.

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