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Senior Business Systems Analyst
2 weeks ago
The Oracle HCM Manager oversees a team responsible for daily support, planning releases and upgrades, and managing projects/enhancements for assigned HR system(s). This role provides strategic and tactical consultation and input on design options supporting processes/transactions. The manager plans with Functional Owners, Release Management, and OCM to align resources and scope to milestones.
Main Responsibilities:
- Manage application support and enhancement projects working with the HR Technology team, HR Process Owners, and other stakeholders.
- Serve as the subject matter expert (SME) on Oracle Fusion Payroll functionalities, including payroll processing, tax calculations, benefits integration, and reporting on US and Canada legislation.
- Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance.
- Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s).
- Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management.
- Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues.
- Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority.
- Provides status reporting, risk & issue log, and application updates on a frequency agreed. Appropriately escalates issues that may put projects, deliverables, timelines, or day-to-day support at risk.
- Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise.
- Manages engagement with external vendors for support, enhancements, roadmap discussions, and issue reporting/escalation.
- Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs.
- Responsible for Tier 2 support escalations and issue resolution, supports change management with system information. Responsible for overseeing and managing issues reported through the ticketing tool, ensuring they are addressed and resolved in a timely and effective manner.
- Champions data and process governance.
- Responsible for managing and allocating tasks to the team.
- Responsible for capacity planning, coordinating with the business team to prioritize and allocate critical activities effectively.
- Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment with business needs. Oversees testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction.
What We Offer:
We offer a dynamic work environment with opportunities for growth and development. Our team is dedicated to delivering high-quality solutions and providing exceptional customer service.
Requirements:
A bachelor's degree in Computer Science or related field and 5+ years of experience in a similar role. Strong technical skills and excellent communication and leadership abilities are required.
