Senior Patient Care Operations Lead

1 day ago

Chennai, Tamil Nadu, India beBeeHealthcare Full time ₹ 18,00,000 - ₹ 24,00,000
Patient Care Services Manager

Medanta Hospital seeks a skilled professional to lead patient care services, focusing on operational excellence and patient satisfaction. Key responsibilities include formulating processes, ensuring effective manpower planning, and collaborating with clinical teams.

Key Responsibilities:
  • Develop and implement standardized procedures for front office, admission, and discharge operations.
  • Manage staffing levels and deploy personnel across patient care areas effectively.
  • Plan and coordinate departmental growth and expansion.
  • Collaborate closely with clinical, diagnostic, and treatment teams to deliver a seamless patient experience.
  • Supervise front office operations and ensure adequate staffing.
  • Design and conduct training programs to upskill the team.
  • Oversee departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
  • Analyze and document operating procedures to identify opportunities for efficiency enhancements.
  • Work in close coordination with all hospital departments to ensure service excellence.
Required Skills & Qualifications:
  • Educational Background: Master's or Bachelor's in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience (including leadership in patient care operations).
  • Operational Expertise: Strong experience in managing both outpatient and inpatient services, including admissions, discharge, and front office operations.
  • Leadership & People Management: Proven ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.
  • Patient-Centric Approach: Deep commitment to delivering seamless, efficient, and high-quality patient experiences across all touchpoints.
  • Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.
We Offer:

A dynamic and challenging work environment that fosters growth and development.

Opportunities to collaborate with experienced professionals and contribute to the success of our organization.

Continuous learning and professional development through training and education programs.

A comprehensive benefits package that supports your physical, emotional, and financial well-being.

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