Remote Customer Service Representative
2 weeks ago
This role is accountable for delivering high-quality customer service support and collections via phone calls.
The ideal candidate will have experience in RCM/DME for a minimum of 1 year and be able to handle outbound calls to insurance companies, end customers, and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information and other calls to complete a transaction.
They will also be responsible for handling inbound calls, working as part of a team, delivering a first-class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments, and complaints are resolved at the first point of contact.
Key responsibilities include assessing and resolving inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact. The candidate will also need to utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- Assess and resolve inquiries, requests, and complaints.
- Utilize sound judgment and make decisions within established procedures.
- Manage and update customer interactions daily.
- Achieve key and critical performance targets.
Key skills and competencies required include strong verbal and written communication skills, a neutral accent, and good adaptation to US culture. The candidate should also be able to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and possess active listening skills and good data entry & typing skills.
Formal education and experience include graduation from any stream with 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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