Automobile Service Champion

3 weeks ago


Delhi, Delhi, India 2coms Full time
About the Role

We are seeking a highly skilled Automobile Service Champion to join our team at 2coms in Delhi NCR. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in our automobile services.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Analyze and diagnose scooter issues, identifying the necessary repairs and updates.
  • Operate the Workshop Management System (Getafix) and ensure 100% adherence to operational procedures.
  • Track customer complaints and update the system on a live basis.
  • Perform repairs and final inspections on vehicles, ensuring that all desired repairs are completed.
  • Check scooter health in the Telematics Command Centre for deep diagnosis.
  • Process invoices and payment collections, ensuring accurate and timely processing.
  • Audit inventory and ensure system and physical inventory are the same.
  • Perform GRN and maintain inventory at the Experience Centre.
  • Ensure warranty part reverse logistics to the Mother workshop.
  • Wear uniform and protective gear while repairing scooters.
  • Use protective gear and proper handling of tool kits while repairing scooters.
  • Ensure fire-fighting equipment is in place to ensure fire handling.
Requirements
  • Only male candidates.
  • Minimum qualification: 12th diploma/graduation/post-graduation (NO ITI).
  • Minimum experience: 1 year in an automobile industry in the service sector.
Benefits

Up to 2.64lpa CTC including PFESIC.



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