
Senior Operations Coordinator
1 day ago
We are seeking a Senior Operations Coordinator to join our team.
The successful candidate will be responsible for ensuring the accurate and timely processing of transactions within agreed service standards. They will work under the supervision of the Team Leader and perform administrative tasks.
The role involves:
- Providing superior service to funds, members, and key stakeholders by meeting Service and quality standards.
- Completing daily processing within required Service Standards.
- Operational Management
- Providing superior service to funds, employers, and members by meeting Service and quality standards.
- Processing and completing all operations administrative.
- Ensuring compliance with all legislative, financial, and fund-specific procedures to minimize any risk to the business.
- Quality review work to minimize rework of tasks and maintain high-quality standards.
- Ensuring the quality and productivity standards are met.
- Completing all transactions across funds as required.
- Communicating effectively with internal and external stakeholders to resolve enquiries.
- Completing adjustments and investigations as appropriate and as instructed.
- Participating as a positive member of the team by cooperating with others to achieve the team's goals.
To be successful in this role, you will need:
- 3-5 years of experience in the financial services industry.
- A good understanding of relevant Superannuation legislation.
- Sound knowledge of MS Office and other software packages.
- Previous administration skills, data entry, and high-volume type roles, ideally in a financial service industry.
- Possess effective communication skills, both written and verbal.
- Generate creative solutions to address problems and commit to follow through.
- Possess a sound knowledge of technical and compliance issues, understanding the relevant policies and legislation.
This is an excellent opportunity to join a dynamic team and contribute to the success of our organization.
OthersWe offer a supportive work environment, opportunities for professional growth and development, and a competitive salary package.
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