Senior Voice Engineer

4 days ago

Coimbatore, Tamil Nadu, India beBeeUCCE Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: UCCE Engineer

We are seeking a highly skilled and experienced Cisco Unified Contact Center Enterprise (UCCE) Engineer to join our team. This is an exciting opportunity for a talented individual who wants to take their career to the next level.

Key Responsibilities:
  • Design, Implement and Troubleshoot UCCE Solutions
  • Collaborate with Cross-Functional Teams
  • Develop and Maintain Technical Documentation
  • Provide Excellent Customer Support
Required Skills and Qualifications:
  • Strong Knowledge of Cisco UCCE Platforms
  • Experience with Call Recording Systems
  • Familiarity with ITIL Processes
  • Proficient in VOIP Protocols such as SIP, H.323 and MGCP
  • Understanding of Telecom Infrastructure Protocols like ISDN and Analogy Signaling
  • Ability to Work in a 24/7 Environment
Benefits:
  • Ongoing Training and Development Opportunities
  • Competitive Salary and Benefits Package
  • Opportunity to Work with a Talented Team of Professionals
What We Offer:
  • A Challenging and Rewarding Career Path
  • A Collaborative and Supportive Work Environment
  • The Opportunity to Make a Real Difference in Our Customers' Lives

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