Life Sciences Outreach Specialist
1 day ago
Accelerate Science Research and Education with JoVE
About the Company
JoVE is a leading provider of science video solutions, dedicated to improving scientific research and education. Our mission is to empower millions of scientists, educators, and students worldwide.
Our Story
We serve over 1,000 universities, colleges, and biopharma companies, including top institutions like IIT, IISc, University of Oxford, University of Cambridge, Harvard, MIT, Stanford, etc. With offices in the USA, UK, Australia, and India, we cater to clients in more than 60 countries.
The Role
This is an exciting opportunity for a Customer Success Specialist to work with existing JoVE customers in the UK region, fostering relationships with key decision-makers and teaching/research staff at universities and research institutes.
Responsibilities:
- Foster customer relationships through daily outreach, including phone calls, demo meetings, and emails.
- Develop and deliver product awareness within new and ongoing customer universities and research institutes.
- Organize product presentations and webinars at exhibits, conferences, university seminars, workshops, and client onsite visits.
- Provide customer feedback to sales, product, and marketing teams.
- Maintain positive ongoing relationships with customer institutes to ensure client satisfaction and retention.
Requirements:
- Fluent English language skills.
- Bachelor's or Master's degree in life sciences.
- Prior experience in selling and servicing in the education/publishing market is desirable.
- Strong interpersonal skills with a passion for remote relationship building.
- Ability to tell a compelling story in a short period.
- Excellent listening skills and attention to detail.
- Experience in cold calling.
- Knowledge of STEM publishing is preferred.
Your Benefits
- A competitive salary package that matches local market standards.
- The opportunity to make a direct impact on accelerating science research and improving student learning in science education.
- Global teamwork and collaboration in an innovative environment.
- Career growth opportunities within our strong promotion from within culture.
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