Operations Specialist

3 days ago


Gurgaon, Haryana, India beBeeTechnical Full time

Job Title: Technical Operations Manager

You will be responsible for ensuring the smooth operation of technical services during your shift duty. This involves managing and maintaining electromechanical/ utilities services at the site, with the help of the technician team.

The key deliverables for this role include:

  • Managing and maintaining electromechanical/ utilities services at the site
  • Preparing and implementing planned preventive maintenance (PPM)
  • Conducting regular inspections at the site to identify risk/ defects areas
  • Reviewing the work of subordinate staff and providing guidance when needed
  • Ensuring proper documentation, checking, and follow-up of assets under defect liability period and AMC/CAMC in a tracker
  • Hiring, training, and developing shift engineers and maintenance staff
  • Formulating suitable budgeting controls and monitoring SLAs & KPIs for effective service delivery
  • Maintaining service level agreements and keeping performance indicator scores above excellence
  • Timely renewal of agreements, submission of invoices, and follow-ups for payments
  • Overseeing all vendor quotations and invoices
  • Proper sign-offs for attendance and required details for cost sheet submission
  • Timely submission of client-approved cost sheets to JLL office and follow-up for invoice
  • Scheduling monthly vendor meetings to discuss daily matters and ensure corrective actions are taken
  • Planning and implementing energy conservation initiatives
  • Preparing monthly reading sheets with occupants and ensuring all check-sheets and logbooks are filled properly as per schedule
  • Maintaining history cards for all equipment
  • Attending major complaints and escalating to senior management and coordinating with technical staff if necessary
  • Ensuring work permits are in place and safe working practices/procedures are followed
  • Assisting Property Manager/ Assistant Property Manager/ Technical Manager in conducting risk assessments of building operations and working towards mitigation of highlighted inherent risks and conducting root cause analysis in case of system failure and breakdowns
  • Creating corrective, preventive, and emergency response action plans
  • Participating in evacuation drills and being part of ERT/QRT team
  • Maintaining engineering and other reports like DMR and MMR
  • Working closely with regional RO/HO/SME/Training teams and ensuring closures of all required reports
  • Facilitating services under slogan 'No Safety, No Work'


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