QA Assurance Expert

1 week ago

Kottayam, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title:

Quality Assurance Leadership

We are seeking an experienced Quality Assurance Team Manager to lead our QA team and ensure the delivery of high-quality audits.

Job Summary:

  • Manage a team of quality assurance analysts performing independent QA audits on underwriting work done by business partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex cases.
  • Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews.
  • Collaborate with process owners and compliance teams to identify root causes and recommend corrective actions.
  • Prepare reports and performance dashboards for senior leadership.

Key Responsibilities:

  • Lead and manage a team of quality assurance analysts.
  • Develop and implement QA methodologies and frameworks.
  • Ensure quality standards are met across all underwriting processes.
  • Analyze data and identify trends to drive quality improvements.
  • Maintain relationships with business stakeholders and BPO QA teams.

Requirements:

  • Bachelor's degree required; insurance certifications preferred.
  • 10-12 years of experience in P&C industry operations, including 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.

Skills and Qualifications:

  • Excellent knowledge of underwriting processes and insurance regulatory compliance.
  • Strong analytical and problem-solving skills.
  • Effective communicator with ability to present insights clearly.
  • High level of accountability, organizational skills, and decision-making ability.

Preferred Experience & Work Hours:

  • Background in shared services or BPO environments with global insurance carriers.
  • Experience working with or overseeing vendor QA teams.
  • Knowledge of tools used in underwriting operations and workflow management.

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