Digital Innovation Strategist

We are seeking a highly skilled and experienced professional to lead our digital initiatives and software solutions.

This role requires a strong understanding of business needs, processes, and problems to translate them into technology solutions.

The ideal candidate will be responsible for driving innovation and efficiency across our operations by overseeing a team of Business Analysts and developing key digital strategies.

• Oversee the design, deployment, and maintenance of the organization's IT software applications.
• Develop and execute a comprehensive digital transformation roadmap that aligns with the company's business objectives.
• Lead, mentor, and manage a team of Business Analysts/PMs. Foster a culture of continuous improvement, innovation, and collaboration.
• Oversee the entire software development lifecycle from requirements gathering and analysis to implementation and drive adoption in the field.
• Identify, evaluate, and implement new software solutions to improve operational efficiency, customer experience, and data analytics.
• Work closely with cross-functional teams to understand their needs and translate them into effective digital solutions.
• Manage multiple digital projects concurrently, ensuring they are delivered on time, within scope, and within budget.
• Analyze and re-engineer existing business processes to leverage technology for automation and efficiency gains.
• Regularly report on the progress and impact of digital initiatives to the CIO and other key Executive stakeholders.

Key Result Areas:

• Digital Transformation Strategy & Execution
  • Development and approval of a 3-year digital transformation roadmap within the first 6 months.
  • On-time and on-budget delivery of key digital projects (e.g., new software implementation, mobile app launch).
  • Percentage of key business processes automated and digitized.
• Software Solution Implementation & Adoption
  • Reduction in average time to complete service-related tasks due to new software.
  • Achievement of user adoption rates within a specified timeframe.
• Team Management & Development
  • Successful recruitment and retention of top talent.
  • Completion of professional development goals for all team members.
  • Positive scores on employee engagement and satisfaction surveys.
• Business Process Optimization & Efficiency
  • Quantifiable reduction in operational costs or increased revenue from new digital processes.
  • Improvement in key performance metrics.
  • Successful resolution of process-related bottlenecks identified through data analysis.
• Stakeholder Engagement & Communication
  • Regular, well-received progress reports to the CIO and executive team.
  • Positive feedback from department heads on collaboration and project outcomes.
  • Timely and clear communication of project milestones and changes to all relevant teams.

Competencies (Skills essential to the role):

• Strong technical skills and knowledge of software development lifecycle.
• Expertise in methodologies like Agile, Scrum, and Lean to manage projects efficiently and adapt to changing requirements.
• Ability to build strong relationships with executives, department heads, and other key players to gain buy-in and support for digital projects.
• Excellent verbal and written communication skills to articulate complex ideas to both technical and non-technical audiences.
• Understanding of budgets, return on investment (ROI), and how technology initiatives impact the company's bottom line.

Educational Qualification / Other Requirement:

• Bachelor's degree in Information Technology, Computer Science, Business Management or a related field. A master's degree is preferred.
• Relevant industry certifications such as ITIL, PMP, CISSP, CISM, or equivalent are a plus.
• Minimum of 7-10 years of experience in a technology or business-related field, with at least 3-5 years in a leadership or managerial role.