Expert Production Issue Investigator

1 week ago

Alleppey, Kerala, India beBeeIncidentManager Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Summary:

We are seeking an experienced Incident Manager to join our team. As an Incident Manager, you will be responsible for investigating production issues, working closely with Support and Engineering teams to resolve issues, and driving the implementation of learnings.

This role requires a strong analytical and problem-solving skillset, as well as excellent communication skills. The ideal candidate will have a passion for product quality, extreme customer empathy, and a commitment to continuous improvement.

Key Responsibilities:
  • Investigate production issues raised by customers, Support and Engineering
  • Work as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and drive the implementation of learnings
  • Create and track progress of problem tickets in Jira
  • Create incident analysis reports with the support of Engineering teams
  • Perform log file analysis with Datadog
  • Debugging of basic REST API calls for investigations
  • Execute SQL database queries to provide more information for investigations
  • Create and update knowledge base articles in Confluence
  • Participate in security audits (PCI DSS, ISO 27001, SOC2) and preparing supporting evidence
Requirements:
  • At least 8 years of working experience in IT (SRE, sysadmin, developer, QA, technical support, or similar)
  • University degree in a relevant field
  • Strong analytical, problem-solving and collaboration skills
  • Basic understanding of systems architecture of cloud hosted applications
  • Data analysis skills - creating and interpreting dashboards to distinguish between real issues and false positives
  • Project management and documentation skills such as Jira and Confluence
  • Excellent written and verbal communication skills in English
  • Knowledge of cloud, preferably AWS, infrastructure components
  • Experience with REST APIs and tools e.g. Postman
  • Experience with application logging/monitoring tools e.g. Kibana, Datadog;
  • Experience with SQL, Linux & Network environments
  • Willingness to learn new technical skills

  • Fraud Investigation Expert

    6 days ago

    Alleppey, Kerala, India beBeeInvestigation Full time ₹ 10,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a skilled Fraud Investigation Expert to join our team. As a key member of our fraud prevention unit, you will play a crucial role in identifying and preventing fraudulent activities in our unsecured lending products.Your primary responsibility will be to monitor, analyze, and investigate potential fraud cases, leveraging advanced...

  • Financial Crime Investigator

    2 weeks ago

    Alleppey, Kerala, India beBeeInvestigation Full time ₹ 6,000 - ₹ 13,000

    Compliance Professional Job OpportunityHiring Alert – Walk-in Drive for Experienced Anti-Money Laundering ExpertsConduct thorough investigations to ensure adherence to regulatory requirements.Manage alert investigations efficiently and prepare detailed case analysis & escalate where necessary.Stay updated with the latest anti-money laundering procedures &...

  • Animal Welfare Investigator

    4 days ago

    Alleppey, Kerala, India beBeeAnimalWelfareInvestigator Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Animal Welfare InvestigatorOur organization is seeking a detail-oriented and compassionate individual to fill the role of Animal Welfare Investigator. As a key member of our team, you will be responsible for conducting thorough investigations into animal cruelty cases, including covert operations.Your primary objective will be to gather evidence...

  • Cybersecurity Threat Investigator

    1 week ago

    Alleppey, Kerala, India beBeeSecurity Full time ₹ 15,00,000 - ₹ 45,00,000

    We are seeking a seasoned Cybersecurity Threat Investigator to lead investigations into browser security threats and client-side attack vectors. This role requires a high degree of technical expertise in identifying and analyzing web-based vulnerabilities and real-world exploit scenarios.The successful candidate will focus on conducted research in...

  • Product Quality Assurance Engineer

    5 days ago

    Alleppey, Kerala, India beBeeQuality Full time ₹ 11,00,000 - ₹ 21,10,000

    Our organization is dedicated to providing innovative solutions for water pollution control and recovery.We have a proven track record of over 40 years in design and engineering, helping customers achieve their environmental goals. A fresh approach to every problem has led us to develop a wide range of product lines catering to different pollutants.We offer...

  • Product Design Expert

    5 days ago

    Alleppey, Kerala, India beBeeDesigner Full time ₹ 15,00,000 - ₹ 20,00,000

    Product Design ExpertWe are seeking an experienced and skilled Product Designer to craft innovative, user-centered designs for our mobile application. As a key member of our design team, you will collaborate closely with cross-functional teams to create intuitive and visually appealing designs that meet the highest standards.The ideal candidate will have 2+...

  • Software Developer

    2 weeks ago

    Alleppey, Kerala, India beBeeDevops Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job OverviewWe are seeking a skilled C++ developer to join our team.This role involves designing and developing new product features using Agile methodologies, investigating and resolving issues as they arise in the product or reported by customers, and documenting design alternatives, design decisions, development progress, and unit test results in our...

  • Senior Legal Expert

    2 weeks ago

    Alleppey, Kerala, India beBeeCompliance Full time ₹ 1,43,96,809 - ₹ 2,05,45,412

    Job TitleAchieve Excellence as a Senior Legal ExpertDescriptionThis challenging role demands a seasoned legal professional with at least 14 years of relevant experience in managing corporate compliance programs. Key areas of focus include:Implementing and adopting whistleblower programs, ensuring global and regional reach through seven pillars of an...

  • NetReveal Product Implementation Specialist

    1 week ago

    Alleppey, Kerala, India beBeeCompliance Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title:Advanced Financial Crimes Compliance ExpertWe are seeking a skilled and experienced professional to join our team as an Advanced Financial Crimes Compliance Expert. In this role, you will be responsible for implementing and configuring the NetReveal product to meet business requirements.Key Responsibilities:Configure and deploy NetReveal product as...

  • Crypto Expert

    4 days ago

    Alleppey, Kerala, India beBeeexpertise Full time ₹ 77,70,000 - ₹ 1,51,20,000

    About the RoleWe are seeking a highly skilled Crypto Expert to join our team.The successful candidate will be responsible for conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for crypto customers. This includes assessing source of wealth and source of funds for crypto-related transactions.Key Responsibilities:Conduct thorough risk...