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Senior Policy Administrator
2 weeks ago
To be responsible for new business policy servicing activities of clients including overall monitoring of SLAs, internal and external, and preparing of regulatory and senior management reports.
Main Responsibilities:
- New Business: Handling of proposals, actuarial valuation requests for prospective clients, computing of sum assured for both prospective and existing clients.
- Ensuring accuracy and compliance with the file use while issuance of proposals.
- Liaisoning with External Actuaries for Actuarial Valuations.
- Drafting the Trust Deed, Rules and Deed of Variation for both prospective and existing clients.
- Issuance of policy contracts to new signed up clients, collection of new business documents, follow up for pending documents.
- Drafting and implementation of Standard Operating Procedures (SOP) and monitoring of changes in process.
- Compliance and Reporting: Regular monitoring of existing processes and its conformance with SOP and reporting deviations if any with corrective action plan.
- Ensuring accuracy of information approach to be adopted while preparing of various regulatory and senior management reports.
- Reconciliation of Bank Account Statement with Fund Movement Report and ensuring zero suspense cash clearing balance.
- Tracking of clearances for contribution cheques and liaisoning with bankers and treasury team.
- Preparation of monthly Compliance Report.
- Policy Servicing: Handling of clients, resolving client queries, ensuring accurate accounting of policyholders contributions under respective policies.
- Monitoring policyholder related activities, plans setup, member enrolment and contribution data upload, invoice generation, claims and commission settlement, fund switching, policy termination and their adherence to agreed internal and external SLAs.
- Handling of renewal of mandatory life cover for gratuity policyholders.
- Handling of escalations and customer complaints and ensure satisfactory resolution.
- Handling of fund allocation, checking system calculations, seeking approval on variations.
- Regular audit of unit linked transactions viz investment options of members, SIPs requested by policyholders, claims settled.
- Regular updation of policyholder contact information.
Skills Required:
- Technical: Understanding of Gratuity, Superannuation, Annuity, comfort with numbers and use of formulas.
- Proficiency in MS Word, Excel, Outlook, PowerPoint.
Characteristics:
- Graduation in Commerce, Science or MBA, Finance.
- 4-5 years of experience.
