Exemplary Customer Service Representative

19 hours ago


Dindigul, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Experience Associate Job Opportunity

We are seeking a skilled and experienced Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support to our customers.

Job Description:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  • Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  • Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience.
  • Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware.
Requirements:
  • Education: Graduation in any field.
  • 1-3 years of experience in customer service, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.


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