Product Support Associate

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Product Support Specialist

This role requires an individual with excellent communication and problem-solving skills to provide top-notch customer support. If you enjoy working in a fast-paced environment and have a passion for technology, this could be the perfect opportunity for you.


Responsibilities:
  • Respond to customer inquiries regarding product issues and provide timely resolutions.
  • Investigate and analyze complex problems, identifying root causes and implementing corrective actions.
  • Collaborate with development teams to resolve application issues and improve overall system performance.
  • Mentor junior support analysts to ensure they have the necessary skills to succeed in their roles.

Requirements:
  • 2-5 years of experience in application support or a related field.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively in a team environment.
  • Fluency in English (written and spoken).

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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