Account Management Specialist
3 weeks ago
Job Title: Account Management Consultant
About KPMG India
KPMG entities in India have a significant competitive presence in the country, with offices across 14 cities. Our global approach to service delivery provides value-added services to clients, leveraging industry-tailored and technology-enabled business advisory services delivered by leading professionals.
About E&S (Education & Skilling) Advisory
The Indian education and skill development sector has seen accelerated growth, with a rapid shift towards digital-learning models. This has led to an increased requirement of digital assets, infrastructure, and upskilling of teachers and content. Our team delivers forward-looking advisory services across the spectrum, including K-12 education, higher education, education technology, and supplementary education.
Job Summary
Account Management Consultants are responsible for maintaining and enhancing existing client relationships, ensuring the effective delivery of learning solutions projects and supporting business growth within this team. They will also support with instructional design and business development functions as per business requirements.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for clients, managing relationships with both new and existing accounts.
- Understand client goals and challenges, offering solutions tailored to their specific needs.
- Conduct regular client check-ins, reviews, and feedback sessions to ensure client satisfaction and identify opportunities for improvement.
- Account Strategy and Growth:
- Proactively identify opportunities for upselling and cross-selling learning solutions and services to existing clients.
- Develop and execute strategic account plans to maximize client retention and growth.
- Analyze client performance data and market trends to provide insights and recommendations that align with client objectives.
- Project Management and Delivery Oversight:
- Coordinate with internal teams to ensure smooth and timely delivery of learning solutions, adhering to project timelines and budgets.
- Monitor and manage all aspects of the client journey, ensuring successful onboarding, implementation, and ongoing support.
- Troubleshoot any issues and act as a liaison between clients and internal departments to resolve challenges swiftly and effectively.
- Data-Driven Client Consultation:
- Provide clients with regular reports and insights, using data to guide decision-making and optimize the performance of their learning solutions.
- Identify and recommend strategic improvements based on analysis of client usage patterns, engagement, and feedback.
- Prepare and present performance reports, demonstrating the value of the partnership and areas for future development.
- Collaboration with Instructional Design and Business Development:
- Work closely with the instructional design team to ensure client requirements are clearly communicated and reflected in the learning solutions.
- Partner with business development teams to identify new opportunities within existing accounts and assist with new client acquisition when necessary.
- Support BD efforts by providing insights and feedback from clients that can help shape future proposals and business strategies.
Qualifications and Skills:
- Bachelor's degree with 3+ years of relevant experience, or a Master's degree with 2+ years of relevant experience in account management, client services, or related fields.
- Demonstrated experience in account management, preferably within the start-up, ed-tech, or learning solutions sector.
- Highly organized, with the ability to manage multiple client accounts and projects simultaneously while maintaining attention to detail.
- Strong verbal and written communication skills, with the ability to present ideas clearly and build trust with clients.
- Adept at identifying issues and delivering creative solutions to meet client needs and expectations.
- Comfortable working cross-functionally with internal teams, including instructional design, business development, compliance, and marketing.
- Focused on client success, with a proactive approach to building long-lasting relationships and driving client satisfaction.
- Flexible in approach, thriving in dynamic, fast-paced environments.
We are an equal opportunity employer
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