Customer Service Representative

4 weeks ago


Bengaluru, Karnataka, India WNS Global Services Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at WNS Global Services. As a Customer Service Representative, you will be responsible for handling inbound and outbound customer calls in a professional manner.

Key Responsibilities

  • Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
  • Assist customers with product or service-related questions, account inquiries.
  • Utilize active listening skills to understand customer needs and ensure their satisfaction.
  • Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
  • Document customer interactions and update customer records with accurate information.
  • Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
  • Upsell and cross-sell products or services basis process requirement.
  • Perform all duties within team and personal targets.

Qualifications

Graduate

Additional Information

Night Shifts/Rotational Shifts



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