Training and Development Professional
3 days ago
Job Overview
Amazon Finance Operations - Accounts Receivable is seeking a skilled Training and Development Professional to join their team. This exciting opportunity is part of an inclusive employer, myGwork – the largest global platform for the LGBTQ+ business community.
The ideal candidate will have experience in training delivery and management, with a strong focus on adult learning and technical support contexts. In this role, you will be responsible for delivering high-quality training programs that enhance the knowledge and skills of GAR employees.
About the Role
We are looking for a certified trainer with excellent communication skills, both oral and written. The successful candidate will have 6-8 years of relevant experience in learning and development, with a bachelor's degree or equivalent.
Key Responsibilities
- Delve into approved training content, ensuring quality and coordination for all new hire, refresher, and launch trainings.
- Craft market/site-specific training programs that align with the global training program, including employee onboarding and ongoing training programs.
- Develop blended learning strategies, incorporating instructor-led training, eLearning, and virtual classes to cater to diverse learner needs.
- Foster collaboration with local management and global leads to identify training gaps and implement mechanisms for continuous employee assessment.
- Support operations managers with training techniques for ongoing employee development, focusing on email handling, call handling, customer handling, and account handling skills.
- Conduct timely one-on-one sessions with team members, providing feedback on call/email reviews, live monitoring, and role-playing exercises.
- Train new hires and monitor calls/emails in a supported environment, certifying them to handle account portfolios independently.
Requirements
- Expertise in planning, implementing, and assessing training programs.
- Excellent communication skills for knowledge transfer and skill development, including explaining technical topics to novices.
- Good coordination, classroom management, and organization skills.
- Ability to use multiple learning methods and link appropriate methods with subject matter.
- One-to-many and one-to-one communication skills in both classroom and tutorial settings.
- Knowledge of adult learning and training practices, especially in technical support contexts.
Estimated Salary: $85,000 - $110,000 per annum, depending on location and experience.
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