City Operations Manager Lead

1 month ago

Pune, Maharashtra, India Curefit - house of cult Full time

About Us: Curefit - house of cult is a leading fitness and wellness company dedicated to helping individuals achieve their health and fitness goals.

We are seeking a dynamic and results-driven City Operations Manager Lead to oversee the daily operations and sales activities of multiple gym locations within the city.

Position Overview:

The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets.

Main Responsibilities:

  • Operational Management: Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.
  • Implement and enforce operational policies and procedures to ensure consistency across all sites.
  • Manage facility maintenance and ensure compliance with health and safety regulations.
  • Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.

Sales and Revenue Growth:

  • Develop and execute sales strategies to achieve and exceed revenue targets for each location.
  • Collaborate with the BTL team to create and implement promotional campaigns and initiatives.
  • Analyze sales data to identify trends, opportunities, and areas for improvement.
  • Train and mentor sales teams to enhance their performance and customer engagement skills.

Team Leadership:

  • Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.
  • Conduct regular performance reviews and provide feedback to staff to support their professional growth.
  • Foster a positive and collaborative work environment that aligns with the company's values and culture.

Customer Experience:

  • Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.
  • Implement customer feedback mechanisms to continuously improve the customer experience.
  • Develop and maintain strong relationships with members, encouraging retention and referrals.

Financial Management:

  • Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met.
  • Analyze financial reports and develop strategies to optimize profitability and operational efficiency.

Salary: The estimated salary range for this position is ₹1200000 - ₹1500000 per annum.

Qualifications:

● Bachelor's degree in Business Administration, Management, or a related field.

● Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry.

● Proven track record of achieving sales targets and managing multiple locations.

● Strong leadership and team management skills with the ability to inspire and motivate staff.

● Excellent communication, interpersonal, and problem-solving skills.

● Proficiency in using business software and systems for operations and sales management.

● Ability to work flexible hours, including evenings and weekends, as required.

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