Marathi/ Malayalam Language Customer Support Specialist

4 days ago


Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

Deliver exceptional customer service to customers speaking Marathi or Malayalam via phone, email, or chat. Provide timely and effective resolutions to customer queries, complaints, and requests.

Key Responsibilities:

  • Communicate product/service information and troubleshoot issues in the native language.
  • Document customer interactions, feedback, and complaints in the CRM system.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Work with cross-functional teams to address complex customer concerns and escalate issues when needed.
  • Maintain a positive and professional attitude while handling customer interactions.
  • Process customer orders, refunds, and exchanges as required.
  • Promote additional products or services based on customer needs.

Benefits of this Role:

  • Opportunity to work with diverse customers speaking Marathi or Malayalam.
  • Chance to develop strong communication skills and build relationships with customers.
  • Contribute to the growth and success of the organization.

Requirements:

  • Excellent customer service skills and ability to communicate effectively in Marathi or Malayalam.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.

About Us:

We are a dynamic organization dedicated to providing exceptional customer service to our clients. We value diversity, inclusion, and employee growth.



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