Account Success Strategist

6 days ago


Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 1,20,00,000 - ₹ 2,40,00,000

Job Role:

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  • Serve as the primary contact liaison for technical queries or escalations, collaborating with support teams.
  • Help customers develop success plans, outlining critical goals and performance indicators, and provide guidance in achieving these objectives. Measure customer progress against these key performance indicators and report results internally and externally.
  • Collaborate with account management teams to secure contract renewals and identify opportunities for expanding usage across the organization.
  • Lead pilot projects for upsells and participate in presentations with key accounts.
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Essential Skills:

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  • Minimum 5 years of experience in customer success/project management with a proven track record of success, particularly in managing major accounts.
  • Technical expertise in cybersecurity with good analytical and project management skills.
  • A proactive approach to problem-solving with the ability to make independent decisions.
  • Excellent communication and interpersonal skills with the ability to effectively engage with stakeholders at all levels of an organization.
  • Ability to multitask and thrive in a fast-paced environment.

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