
Ecommerce Logistics Program Manager
1 week ago
A strategic Program Manager is required to oversee the entire post-purchase journey.
This critical role involves driving both seller dispatch readiness and 3PL performance, ensuring reliability, cost efficiency, and a smooth retailer experience.
Key Responsibilities:- End-to-End Post-Purchase Journey Ownership: Drive both seller dispatch readiness and 3PL performance, including packing, pickup, in-transit, delivery, returns, claims, and customer ticket closure.
- Seller-Side Dispatch Oversight: Timely packing, order readiness, and minimal post-order OOS.
- 3PL Relationship Management: Hold them accountable on pickup/delivery SLAs, cost, and quality.
- Allocation Optimization: Reduce transit exceptions, damages, and returns.
- Collaboration with Ops & CS: Lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
- Penalty Recovery Tracking: Claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).
- 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain.
- Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
- Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
- Bias for action, strong vendor management, and structured problem-solving.
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