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Trade Support Specialist

1 week ago


Hyderabad, Telangana, India Vujis Full time
About Our Company
We're a software company focused on streamlining international trade. Our innovative solutions help businesses find new customers, analyze competitors, and source new suppliers. With operations spanning Asia and Europe, we're expanding into the Indian market and seeking a skilled Customer Service Representative to support our growth.

The Role
As a Customer Service Representative, you'll handle inbound inquiries, assist customers with their questions, and ensure a smooth experience with our software. This role involves no cold calling or sales outreach; instead, you'll work with existing customers and inbound prospects. Your primary goal is to provide exceptional support and maintain a high level of customer satisfaction.

Key Responsibilities
- Identify and organize leads for senior sales team members.
- Assist customers in navigating our product features and functionality.
- Engage with customers to address their concerns and resolve any issues that may arise.
- Update the CRM with accurate customer information and ensure timely updates.
- Collaborate with the COO to improve call-handling strategies and provide feedback.
- Stay informed about our products and industry trends through internal and external resources.

Requirements and Qualifications
To excel in this role, you'll need strong organizational and communication skills. Proficiency in both English and Hindi (spoken and written) is required. Additionally, you should be able to work efficiently in a fast-paced environment, respond promptly to messages and emails, and be comfortable with computers.