
Aviation Claims Specialist
2 days ago
At Sutherland, we're dedicated to delivering exceptional experiences for our clients and their customers. As an EU 261 Assessment and Passenger Claims Expert, you'll play a vital role in ensuring that passenger claims are evaluated and handled efficiently.
Key Responsibilities:
• Evaluate passenger claims under EU 261 regulations
• Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors
• Collaborate with airline departments to verify claims-related evidence
• Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies
• Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities
Requirements:
• Any graduate with an IATA certificate or Diploma in Aviation
• Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination
• Familiarity with aviation regulations, EU 261, EASA, ICAO, local CAA rules, and airline operational policies
• Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements
• Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports
• Experience with flight tracking tools, ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing
• Knowledge of airline disruption management, including recovery strategies and compensation policies
• Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data
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