IT Support Professional

2 days ago


Salem, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Service Desk Specialist

Key Responsibilities:

As a Service Desk Specialist, you will be responsible for providing first-line technical support to our customers. Your primary objective will be to resolve customer issues efficiently and effectively.

Responsibilities:

  • Logging IT issues through phone, email, chat, and web portal.
  • Tracking and resolving incidents using Manage Engine and ADX tools.
  • Assigning tasks to engineers and ensuring timely closure.
  • Maintaining HP warranty call tracker in ADX.
  • Ensuring SLA compliance and generating management reports.
  • Obtaining hardware quotations, coordinating approvals, and processing POs.
  • Tracking invoice submissions and following up for timely payments.
  • Monitoring the performance of engineers across all locations and submitting daily reports.

Requirements:

To succeed in this role, you must possess excellent communication skills, both written and verbal. You should also be proficient in using various software applications and tools.

Benefits:

This position offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.



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