
IT Support Professional
2 days ago
Key Responsibilities:
As a Service Desk Specialist, you will be responsible for providing first-line technical support to our customers. Your primary objective will be to resolve customer issues efficiently and effectively.
Responsibilities:
- Logging IT issues through phone, email, chat, and web portal.
- Tracking and resolving incidents using Manage Engine and ADX tools.
- Assigning tasks to engineers and ensuring timely closure.
- Maintaining HP warranty call tracker in ADX.
- Ensuring SLA compliance and generating management reports.
- Obtaining hardware quotations, coordinating approvals, and processing POs.
- Tracking invoice submissions and following up for timely payments.
- Monitoring the performance of engineers across all locations and submitting daily reports.
Requirements:
To succeed in this role, you must possess excellent communication skills, both written and verbal. You should also be proficient in using various software applications and tools.
Benefits:
This position offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
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