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Customer Behavior Specialist

1 month ago

Nagpur, Maharashtra, India Snewyan Global Private Limited Full time

Job Title: Customer Behavior Specialist

Job Summary:

At Snewyan Global Private Limited, we are seeking a seasoned Customer Behavior Specialist to join our team. The ideal candidate will be proficient in marketing, possess excellent communication skills, and have a strong understanding of customer behavior.

Key Responsibilities:

Make outbound calls to potential customers

Handle inbound calls from existing customers

Provide accurate and comprehensive information about our products and services to customers

Understand customer needs and offer suitable solutions

Maintain accurate and up-to-date records of customer interactions

Achieve daily, weekly, and monthly sales targets

Build and maintain a positive relationship with customers

Conduct market research and identify potential customers

Provide feedback on customer behavior and preferences

Liaise with other departments within the company to resolve customer issues

Requirements:

Minimum 1-year experience as a telecaller

Excellent communication skills

Good understanding of marketing principles

Technical knowledge of products and services

Ability to understand customer behavior

Ability to work under pressure and meet targets

Proficient in MS Office

Strong organizational skills

Ability to work independently as well as part of a team

Positive attitude and a strong work ethic

Education:

High School Diploma or equivalent

Any additional qualification in marketing or communication will be an advantage

Salary:

Salary will be commensurate with experience

Location:

Nagpur