
Quality Assurance Professional
3 days ago
We are seeking a Quality Assurance Professional to join our organization. In this role, you will be responsible for monitoring and evaluating calls/chats to ensure high-quality standards.
Main Responsibilities:
- Monitor and assess calls/chats to guarantee adherence to quality benchmarks
- Deliver constructive feedback and coaching to enhance employee performance
- Identify process gaps and suggest improvements to optimize workflow
- Ensure compliance with established organizational guidelines
Essential Qualifications:
- Strong verbal and analytical skills
- Prior experience in QA within a business process outsourcing environment is preferred
- Knowledge of the E-commerce sector can be beneficial
- Ability to work effectively in a fast-paced environment
About This Opportunity:
- Collaborate with a dynamic and supportive team
- Cultivate career growth and learning opportunities
- Contribute to the success of a global leader in outsourcing solutions
Achieving Success:
- Work closely with colleagues to identify areas for improvement
- Suggest innovative solutions to enhance productivity and efficiency
- Develop and implement effective training programs to address skill gaps
- Foster a culture of continuous learning and improvement
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