Technology Infrastructure Specialist

4 days ago

Vijayawada, Andhra Pradesh, India Nalanda Educational Institutions Full time
Nalanda Educational Institutions

We are seeking a highly skilled Technology Infrastructure Specialist to join our team in Vijayawada, Andhra Pradesh. As a critical member of our IT department, you will be responsible for ensuring seamless technology operations across our campuses.

Job Overview:

This role involves managing and maintaining our institution's IT systems, including School ERP, Admissions CRM, Google Workspace, Microsoft 365, and Android MDM. The ideal candidate will have a proactive problem-solving approach, strong technical expertise, and excellent communication skills.

Key Responsibilities:
  • School ERP System Management:
    • Configure, maintain, and troubleshoot the School ERP system to ensure smooth operations.
    • Perform timely updates, ensure data accuracy, and resolve system-related issues.
    • Provide training to staff to enhance the effective use of the system.
  • Admissions CRM Administration:
    • Manage and optimize CRM platforms for student admissions, ensuring effective lead tracking and reporting.
    • Customize workflows and processes to align with institutional needs.
  • Google Workspace & Microsoft 365 Administration:
    • Set up and manage user accounts, permissions, and security policies.
    • Monitor system performance and ensure compliance with IT protocols.
    • Integrate productivity tools with existing infrastructure for operational efficiency.
  • Android Mobile Device Management (MDM):
    • Deploy, configure, and manage Android devices used across the institution.
    • Implement security measures to protect organizational data and devices.
  • Technical Support & Troubleshooting:
    • Act as the first point of contact for IT-related issues, providing timely solutions to minimize disruptions.
    • Support staff and faculty in resolving hardware, software, and network challenges.
  • IT Documentation & Training:
    • Develop and maintain documentation for IT processes, configurations, and troubleshooting guidelines.
    • Conduct training sessions to enhance staff proficiency in IT systems and tools.
  • Data Security & Compliance:
    • Enforce robust data security protocols to safeguard sensitive information.
    • Conduct regular audits to ensure compliance with IT policies and regulations.

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