Senior Experience Architect

17 hours ago

Kurnool, Andhra Pradesh, India beBeeExperience Full time ₹ 80,00,000 - ₹ 1,50,00,000
Experience Designer

About Us

We are a leader in family holidays through vacation ownership.

Job Purpose:

Lead the Experience Design Team

Drive continuous improvement, mentor team members, and deliver scalable yet culturally distinctive experiences that elevate guest delight and brand equity.

Main Responsibilities:

  • Innovate and design resort experiences using data and trends.
  • Benchmark global hospitality offerings to stay ahead.
  • Create Standard, Local, and Signature Experiences that meet guest expectations.
  • Collaborate with digital teams to embed technology into guest journeys.

Team Leadership:

  • Mentor Curators across clusters to enhance their skills.
  • Resolve escalations and ensure cross-cluster consistency.
  • Foster collaboration among team members.

Quality Assurance:

  • Lead audits and set benchmarks for safety and service quality.
  • Act on guest feedback and NPS insights to improve experiences.
  • Report quality metrics to senior leadership.

We seek experienced individuals who can drive innovation and excellence in experience design.

  • Proven experience in multi-property experience design.
  • Strong business acumen and creative vision.
  • High cultural sensitivity.
  • Excellent communication and decision-making skills.

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