Product Specialist Pharma Manufacturing Expert

7 days ago

Bengaluru, Karnataka, India beBeeProductSpecialist Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title

We are seeking an experienced Process Engineer with a robust data analytics background to provide in-depth pre & post-sales support for our products, interact with customers, and work with the Product Engineering team to deliver new features.

The ideal candidate will gain an in-depth understanding of our products to successfully implement solutions at client locations. Key Responsibilities include:

  • Gaining in-depth knowledge of product features to maximize sales conversion rates and ensure seamless platform integration.
  • Project Managing the implementation/roll out of our product at client sites.
  • Supporting sales in demos, explaining product features, and product adoption.
  • Working with a project team to deliver outcomes for customers on our products.
  • Acting as a tier 3/escalation between customer operations support team and internal engineering team to ensure effective technical resolution for reported user issues.
  • Working with client SME (Subject Matter Expert) and understanding business operations and data relationships.
  • Conducting data discovery sessions, connecting tables, drawing inferences, creating detailed specifications on data connectivity, and working with Engineering team to build.
  • Guiding young development teams with creative logics to solve complex requirements.
  • Creating test scripts, carrying out functional testing, generating test results, and ensuring development as per expectations.
  • Enriching the product by identifying new requirements/features that would add value based on product implementation experience.
  • Aiding sales and marketing teams by providing essential information on products in a timely manner.
  • Collaborating with Product Engineering teams on regular basis providing clarifications and required guidance on building new features.

Requirements:

  • Bachelor's degree in Engineering Computer Science or equivalent practical experience.
  • 4+ years of experience as Process Engineer for large or medium organizations.
  • 2+ years of experience in product delivery and customer interaction.
  • Good Knowledge of Manufacturing process of supply chain and related data (e.g., MES, Historian, LIMS, ERPs).
  • Project management experience in turnkey projects like tech-transfer or enabling new sites/production lines.
  • Hands on experience with SQL and ability to analyze data using SQL is a must.
  • Working with data storage tools like Data Lake, MySQL and other RDBS tools.
  • Data wrangling with Python Pandas experience will be an added advantage.
  • Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
  • Prioritizing, managing & delivering multiple tasks – meeting aligned timelines, with optimal quality and optimizing customer satisfaction.
  • Ability to work in a distributed team environment across multiple time-zones.
  • Proficient in Excel, MS Word, and MS PowerPoint.

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