
Documentation Specialist
3 days ago
Join our mission to revolutionize documentation at a SaaS platform helping frontline workers in aviation, oil & gas, robotics, and industrial sectors get the job done right—digitally. We replace paper procedures with smart, interactive workflows that boost compliance, safety, and quality.
We're looking for a curious and motivated Technical Writer to help document software. You'll work alongside product consultants, developers, QA teams, and other technical writers to create clear, user-friendly content that helps end users understand and use product features effectively.
This is an ideal role for someone who has a strong foundation in writing and is eager to learn more about software, different domains, and technical writing best practices. Your main responsibilities will include:
- Write, edit, and maintain software documentation including user guides, release notes, and onboarding training content.
- Collaborate with software architects, engineers, developers, QA, and consultant teams to gather technical information and translate it into clear, accurate documentation.
- Follow internal documentation guidelines and processes.
- Organize and structure content with focus on clarity.
- Help identify content gaps to improve the overall quality of documentation.
- Participate in peer reviews and incorporate feedback diligently from external reviewers.
- Support software development workflow by participating in retrospective meetings, and other technical demonstrations.
- Conduct internal tests as part of documenting a feature, and provide ad-hoc feedback to the developers.
- Participate in evaluating tools or processes to help us progress.
As a successful candidate, you will have:
- Bachelor's degree / BE/B-Tech or equivalent in a technical field.
- 1-3 years in writing technical documents.
- Strong interest in technology and the software development lifecycle.
- Ability to understand technical concepts and ask insightful questions to clarify them.
- Good working knowledge of the agile development processes.
- Organized, detail-oriented, and comfortable juggling multiple tasks.
- Team spirit, strong analytical skills, and attention to detail.
- Knowledge and exposure to documentation tools like Paligo, Snagit is desired.
- Excellent written communication and editing skills.
- Excellent interpersonal and communication skills.
What we offer:
- Global exposure working with cross-functional teams.
- Real-world impact on mission-critical industries.
- Fully remote position — work from anywhere in India.
- Mentorship from experienced technical writers.
- A supportive team that values clear communication and continuous learning.
- Opportunities to grow into a more senior documentation or education role.
- Competitive salary and a collaborative work culture.
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