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4 days ago
Trade Associate
Job Description:We are seeking a highly skilled Trade Associate to join our team. As a Trade Associate, you will be responsible for the day-to-day management of Process Service Delivery. You will serve as an internal and external escalation point, providing technical operational expertise to clients and team members.
You will be responsible for monitoring and controlling workflows, spearheading process improvement initiatives, and ensuring closure of tasks within prescribed SLAs. Additionally, you will identify operational risks proactively and mitigate appropriately.
You will also provide guidance with individual and team challenges, effectively multitasking and delegating to direct reports. Ensuring structured upward and downward communication is key to your success in this role.
Assisting with recruitment and training processes, supervising and managing the development of team members, driving projects and efficiency initiatives, and ensuring adequate back-ups created for all critical positions are just a few of the responsibilities you will undertake.
You will work very closely with process owners/stakeholders and other internal clients to ensure the overall growth of our business.
Required Skills and Qualifications:- Possesses adequate understanding of Trade related rules and guidelines as commissioned by ICC (ICC/UCP/URC etc)
- Good understanding of legal, credit and operational risks in handling of Trade product/services
- Good communication skills (oral and written)
- Flexible to work in late night shifts
- CDCS Certification is an added advantage
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