Enterprise System Maintenance Technician

1 day ago

Anand, Gujarat, India beBeeSpecialist Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Overview

The System Support Specialist is a key role, responsible for providing technical support and maintenance for Access Control and CCTV systems globally.

This includes configuring, monitoring, and maintaining software and hardware associated with these systems, as well as providing remote support to internal clients on system configuration.

Key Responsibilities
  • Provide technical product support for Access Control and CCTV systems, including configuration, diagnosis, and troubleshooting of software and hardware issues.
  • Provide remote support to internal clients on system configuration.
  • Identify and analyze system failures, and provide support to on-site techs for break-fix.
  • Track system issues through to resolution within agreed time limits.
  • Escalate unresolved issues to appropriate internal teams.
Requirements

To be successful in this role, you will need:

  • Knowledge of Access Control and CCTV systems, with experience in Installation and Maintenance a plus.
  • Experience in CCURE 9000 and CCURE GO software, and all related hardware.
  • Experience in enterprise CCTV systems like Intellicene, Symphia VMS, and Genetec video solutions.
  • Experience in Windows Server Operating systems, such as Windows Server 2016 or 2019.
  • Excellent problem-solving skills and analytical thinking.
  • Technical trouble shooting and reverse engineering skills.
  • Excellent verbal and written communication skills.
  • Motivated self-starter and ability to multitask.
Qualifications

Applicants should hold an Engineering Degree in Electronics/Computer Science or equivalent qualification.

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