Digital Solutions Strategist

4 weeks ago


Gurgaon, Haryana, India PepsiCo Full time
PepsiCo Digital Transformation

We are seeking a Customer Success Manager to join our Product Delivery team, part of the Digital Products and Application (DPA) organization. This team delivers and sustains digital products across Strategy and Transformation's core priorities to accelerate PepsiCo's digital transformation.

The Cloud Operations team, within the Product Delivery organization, engineers reliable Cloud, datacenter, edge computing services, and monitoring to set the teams technical strategy & roadmap.

This role requires a blend of customer service excellence, forward thinking, and in-depth knowledge of e-commerce solutions.

Responsibilities
  • Partner with product and engineering to create and socialize plans to transition products/features/capabilities from development to sustain post-Hypercare.
  • Guide new business clients through the Sustain onboarding process, ensuring a smooth transition to sustain.
  • Monitor and respond to customer inquiries through various communication channels.
  • Help customers maximize the value of our products by identifying opportunities for process improvements and additional feature utilization.
  • Stay updated on the latest product trends across the industry.
Requirements
  • Bachelor's degree in business, technology, communications or a related field.
  • Strong understanding of B2B e-commerce solutions and related technologies.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple clients and products simultaneously.


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