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Senior Site Reliability Engineer

1 month ago

Bengaluru, Karnataka, India AMEX Full time
Unlock Your Potential as a Senior Site Reliability Engineer at AMEX

At American Express, we're committed to empowering our customers, communities, and colleagues to progress in incredible ways. As a Senior Site Reliability Engineer, you'll play a critical role in driving the reliability, performance, and scalability of our Global Risk and Compliance (GRC) technology solutions.

Key Responsibilities:
  • Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives.
  • Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.
  • Establish observability practices to ensure real-time insights into system performance, availability, and customer experience.
  • Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
  • Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance.
  • Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning.
  • Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks.
Qualifications:
  • 6-8 years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field.
  • Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.
  • Strong leadership and people management skills, with the ability to inspire and empower successful SRE teams.

We offer a competitive compensation package, including bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, and access to global on-site wellness centers and confidential counseling support.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.