Domestic BPO HR Specialist

4 days ago

Vadodara, Gujarat, India beBeeCompliance Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Role

We seek a dedicated HR professional to manage our domestic BPO workforce’s human resources. This position focuses on ensuring statutory compliance, benefits administration, and employee relations.

This is a non-client-facing role with a strong emphasis on internal HR management and processes.

Key Responsibilities:

  • Ensure adherence to Indian labor laws and government-mandated benefits.
  • Oversee payroll-related statutory processes including TDS, PF, ESIC, and Gratuity calculations, filings, and contributions.
  • Manage payroll deductions and maintain accurate regulatory documentation.
  • Act as the primary point of contact for employee relations, grievances, and conflict resolution.
  • Conduct performance reviews and manage disciplinary procedures in a fair and transparent manner.
  • Develop and implement strategies to enhance employee engagement, satisfaction, and retention.
  • Maintain accurate HR records and documentation using an Applicant Tracking System (ATS).
  • Support internal and external HR audits, reporting, and compliance-related requirements.

Qualifications & Skills:

  • Experience: Minimum 3-5 years as an HR Manager in the domestic BPO industry.
  • Proven expertise in TDS, PF, ESIC, and Gratuity management.
  • Strong working knowledge of Indian labor laws and HR compliance requirements.
  • Hands-on experience with ATS platforms and HR data management.
  • Excellent interpersonal, communication, and conflict-resolution skills.
  • Strong organizational, problem-solving, and decision-making abilities.
  • High level of integrity and ability to manage sensitive HR matters with discretion.

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