Chief Customer Engagement Specialist

20 hours ago

Jaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Customer Support Executive

We are seeking a highly skilled and experienced customer support executive to join our team. The ideal candidate will have a strong background in customer service, with experience in handling customer queries, complaints and feedback.

The successful candidate will be responsible for:

  • Billing: Ensure all billing is completed accurately and on time, in line with E-Invoicing rules.
  • Customer Queries: Handle customer queries on GST, e-waybill, and insurance in a professional and timely manner.
  • Sales Support: Provide customer service when the sales team is absent, ensuring that customers receive excellent service at all times.
  • Customer Coordination: Manage dispatch schedules, delivery timelines, and updates to ensure smooth communication with customers.
  • Sales & Finance: Issue Proforma Invoices and follow up on payments, handle PDCs, and support finance with reconciliation.
  • Warehouse & Dispatch: Send approved invoices for dispatch, coordinate sample dispatch and maintain logs.
  • CHA & Customs: Liaise with CHA for import/export clearance and share required documents, track and update clearance status.
  • Head Office: Request stock, confirm inventory, and handle urgent escalations.
  • Reporting: Maintain sales, payment, and dispatch records, prepare regular performance and inventory reports.

To be considered for this role, you should have:

  • 5-10 years of experience in customer support and GST invoicing.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent organizational and time management skills.

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and experienced customer support executive, please apply now.

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