Senior E-commerce Manager

2 weeks ago

Kanpur, Uttar Pradesh, India beBeeECommerce Full time ₹ 30,00,000 - ₹ 42,00,000
Senior E-commerce Manager Role

This is a challenging position that involves managing online marketplaces and direct-to-consumer channels.

The ideal candidate will be responsible for ensuring the availability of products, managing stock levels, and coordinating with warehouse or logistics teams to ensure timely restocking and dispatching.

  • Product Listings & Content Management:
    • Create, manage, and optimize product listings across various marketplaces & D2C.
    • Ensure accurate and compelling product descriptions, images, pricing, and keywords.
    • Monitor competitor listings and implement improvements based on trends and best practices.
  • Marketplace & D2C Optimization:
    • Analyze marketplace performance, sales trends, and customer feedback to optimize product listings for higher visibility and conversion.
    • Conduct competition analysis of their strategy into pricing, marketing, and new products.
  • Inventory Management:
    • Manage inventory levels to avoid out-of-stock situations or overstocking.
    • Coordinate with suppliers and vendors to ensure timely product availability and quality.
  • Order & Customer Management:
    • Oversee order processing, ensuring smooth and efficient order fulfillment.
    • Handle customer inquiries, complaints, and returns effectively and professionally.
    • Ensure compliance with marketplace policies regarding customer service and returns.
  • Pricing & Promotions:
    • Monitor pricing strategies to remain competitive within the marketplace.
    • Implement promotional campaigns, discounts, and bundles to drive sales and attract new customers.
  • Data Analysis & Reporting:
    • Analyze key performance indicators (KPIs), such as sales, traffic, conversion rates, and customer reviews, to assess marketplace performance.
    • Prepare regular reports for internal stakeholders regarding performance and trends.
  • Collaboration:
    • Collaborate with marketing, logistics, and product teams to ensure a seamless end-to-end experience.

The ideal candidate should have proven experience in managing online marketplaces and D2C channels and strong understanding of e-commerce platforms, digital marketing tools, and data analysis and reporting skills.

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