Customer Insights Analyst

1 day ago


Shimoga, Karnataka, India beBeeAnalytical Full time ₹ 40,00,000 - ₹ 60,00,000

Job Overview:

We are seeking a detail-oriented and analytical professional to join our team as a Customer Insights Associate.

This role involves preparing and maintaining Management Information System (MIS) reports to track key performance trends, analyzing customer data to identify patterns, gaps, and opportunities, engaging with customers directly through calls to capture feedback and understand their pain points, providing actionable insights to internal teams to enhance overall customer satisfaction, and collaborating with cross-functional teams to ensure data accuracy and consistency.

Key Responsibilities:

  • MIS Reporting: Prepare and maintain MIS reports to track key performance trends.
  • Data Analysis: Analyze customer data to identify patterns, gaps, and opportunities.
  • Customer Engagement: Engage with customers directly through calls to capture feedback and understand their pain points.
  • Insight Provision: Provide actionable insights to internal teams to enhance overall customer satisfaction.
  • Team Collaboration: Collaborate with cross-functional teams to ensure data accuracy and consistency.

Requirements:

  • A minimum of 6 months of experience in MIS or Data Analysis is required.
  • A strong analytical mindset with problem-solving ability is necessary.
  • Proficiency in Excel (basic to advanced) is expected.
  • Good communication skills with the ability to connect empathetically with customers are essential.
  • A customer-first mindset and eagerness to contribute to continuous improvement are highly valued.


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