
Observability Engineer
1 week ago
We're on a mission to revolutionize the way people shop. As a leading food and drug retailer in the United States, we operate over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the US serve more than 36 million customers each week.
Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun, and engaging.
As part of our technology team, you'll be responsible for building and maintaining our observability platform. This will involve working closely with our lead engineer, performance team, data ingestion, platform DevOps, and data visualization teams under our Observability product.
The ideal candidate will have hands-on experience with open-source technologies such as Grafana, Mimir, Loki, Tempo, Fluentbit, Vector, etc., and possess a strong understanding of cloud technologies including Azure, AWS, and Google Cloud. Additionally, experience with ServiceNow or similar Service Management tools is required.
Some of the key responsibilities include:
- Troubleshoot platform issues and restore service by resolving customer-facing incidents
- Development and implementation of build release pipelines with accountability for managing deployment schedules, issues, risks, and impediments
- Agile development experience with team member accountability for commitment and delivery each sprint
- Troubleshoot and implement corrections to problems associated with connectivity between supported applications and clients they serve
- Provide technical guidance in diagnosing issues arising in support of critical applications
- Drive collaboration sessions among IT and business groups to facilitate optimal support and operation of relevant applications
- Provide Site Reliability Engineering techniques such as observability, alerting, and performance tuning
- Contribute to the design, implementation, and enhancement of critical applications
- Perform proactive analysis and troubleshooting to predict and prevent production incidents
- Define and contribute to monitoring capabilities for critical applications
- Collaborate with key vendors on functional, performance, and capacity improvements
- Design and build tools to automate support and monitoring functions
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